Smart Queue Management & Interactive Information Kiosks
Improving patient experience and efficiently managing foot traffic are central pillars of modern healthcare systems.
H. Balmut Ltd. led a large-scale project involving the development, manufacturing, and nationwide deployment of over 1,000 queue management and information kiosks for Clalit Health Services across clinics and hospitals.
These self-service terminals allow the public to access services quickly and independently—dramatically reducing wait times, easing branch congestion, and enhancing patient satisfaction.
How It Works
The system provides a seamless, highly intuitive patient journey:
Self-service queue ticket issuance
Interactive navigation between medical departments and specialty clinics
Access to general health services information
On-site printing of medical forms and appointment summaries
Wayfinding directions within the facility
Modular & Flexible Architecture
Built on an advanced modular framework, the solution offers complete adaptability for enterprise customization and future scaling. The kiosks operate on a high-availability wireless architecture, enabling rapid, hassle-free deployment without requiring complex infrastructure modifications.
Advanced Public-Grade Hardware
Engineered specifically for heavy daily use in high-traffic medical environments:
Ergonomic, vandal-resistant aluminum chassis
Industrial-grade Open Frame touchscreen optimized for continuous public interaction
Ruggedized build featuring IP65 water- and dust-resistance standards
Integrated high-performance compact PC, thermal ticket printer, and multi-card readers
Complete System Components
Self-service queue ticketing kiosks
Individual and centralized display monitors for patient calls
Multimedia-enabled digital signage and informational displays
End-to-End Solution
Balmut delivered total end-to-end lifecycle execution:
Product specification, industrial design, and custom hardware engineering
In-house custom kiosk manufacturing
Nationwide supply, site delivery, and hardware installation
Full integration with Clalit’s core IT and queue management databases
Ongoing nationwide maintenance, technical support, and field service
Key Benefits
✔ Dramatically enhanced patient and visitor experience
✔ Reduced lobby congestion and streamlined wait times
✔ High operational uptime and self-service availability
✔ Heavy-duty design tailored for healthcare environments
✔ Market-proven solution deployed nationwide
Future-Ready
The flexible architecture supports seamless software updates and new service expansions, ensuring the system evolves alongside the changing needs of the healthcare sector.
Balmut continues to set the benchmark in automated self-service solutions—combining innovation, high reliability, and proven expertise in enterprise-scale projects.
